Customer Story
Nordea went from waiting months on vendors to completing assessments in minutes.
A complex enterprise TPRM program, multiple SMEs, and a matrix-style assessment framework. Docubark handles all of it — without waiting on vendors to respond.
Weeks of waiting. Sometimes months. For questionnaires that vendors rarely got right.
As one of the largest financial institutions in the Nordic region, Nordea's TPRM program operates at enterprise scale — with the complexity to match. Vendor assessments involve multiple subject matter experts across different domains, each responsible for reviewing the controls relevant to their area.
The bottleneck wasn't the review process. It was the step before it.
Getting a completed questionnaire back from a vendor took weeks — and often months. When responses arrived, they were rarely complete enough to route directly to SMEs for review. More chasing. More waiting. More delays before the assessment could even begin.
The problem was structural: the entire process depended on vendors doing something they had limited incentive to do quickly or thoroughly.
Vendor documents in. Completed, scored assessment out. SMEs get exactly what they need to review.
Nordea uses Docubark to eliminate vendor dependency from the assessment process entirely.
Instead of sending a questionnaire and waiting, Nordea uploads vendor documents — SOC 2 reports, security certifications, policies — and Docubark's AI fills out the questionnaire directly from that source material. The assessment is completed and scored in minutes.
From there, Docubark routes the assessment to the right SMEs using matrix-style assessment logic. Nordea defines which subject matter experts are responsible for which question sets — and Docubark ensures each reviewer sees exactly the sections relevant to their domain.
The questionnaire phase went from months to minutes.
Months of waiting, gone — The longest part of Nordea's assessment process — getting a completed questionnaire back from a vendor — now happens in minutes. The vendor's documents do the work the vendor used to do, and they do it faster and with more precision.
SMEs get relevant reviews, not full questionnaires — With matrix-style assessment logic, each SME receives only the question sets that fall within their domain. Review time is focused. Sign-off is faster.
A process that scales with complexity — Nordea's assessment program isn't simple — multiple reviewers, multiple assessment types, enterprise-grade documentation requirements. Docubark handles the complexity without adding to it.
Built for enterprise TPRM programs.
If your program involves multiple SMEs, complex assessment workflows, or high assessment volume — book a demo and we'll show you how Docubark handles it.