Customer Story
Vultr cut vendor assessment time from 3 weeks to days — and finally has a platform that builds what they ask for.
After years on a legacy platform that wouldn't change, Vultr switched to Docubark for AI-native assessments, targeted questionnaires, and a vendor that actually listens.
A platform that couldn't be customized, couldn't use AI, and wouldn't change.
Vultr's TPRM team was running 200+ vendor assessments a year on a platform that was fighting them at every step.
The questionnaires were one-size-fits-all — every vendor received the same question set regardless of what the engagement actually required. The UI was clunky. SME review functionality was limited, making it difficult to route assessments to the right reviewers efficiently. And when Vultr asked the vendor to make changes? The answer was consistently no.
The platform wasn't built for how modern TPRM teams work. It had no AI capabilities, no flexibility, and no responsiveness. The team was stuck working around the tool instead of working with it.
AI-native, built to their specs, with a team that ships what they ask for.
Vultr chose Docubark for four reasons that legacy platforms couldn't match.
AI at the core. Docubark's AI handles questionnaire completion, scoring, and risk analysis natively — it's not an add-on bolted onto an existing workflow. For Vultr's team, that meant assessments that had been taking three weeks on average were suddenly completing in days.
Targeted questionnaires. Instead of sending every vendor the same 350 questions, Vultr now configures assessment types matched to the nature of each engagement. Vendors receive only the questions relevant to them.
SME review built the way they needed it. Docubark's customizable SME routing let Vultr set up their review workflow the way their team actually operates — not the way the software assumed they would.
A vendor that builds what customers ask for. When Vultr needed features, Docubark shipped them — within days or weeks, not quarters.
Assessments in days. A platform the team actually wants to use.
3 weeks → Days — Average assessment turnaround dropped from three weeks to days. For a team running 200+ assessments a year, that's a material change in how the program operates.
Questionnaires that fit the vendor — With targeted assessment types, vendors receive relevant questions. Response quality improved. The back-and-forth shortened.
A platform that evolves with the team — Vultr asked for features and got them. That's not something legacy TPRM platforms are known for. It's something Docubark is built around.
Self-serve visibility for the business — With the approved vendor list accessible to all business users, requests to the TPRM team dropped.
Tired of a platform that won't change?
If your current TPRM tool can't keep up with how your team works, book a demo. We'll show you the product — and you can ask us about our response time on feature requests.